5cC Diamond Group Shipping Policy

5C Diamond Group Shipping Policy

At 5C Diamond Group, every order is carefully inspected, prepared, and securely packaged before shipment. Many of our pieces are sourced from trusted jewelry manufacturers and diamond suppliers, so shipping timelines vary depending on the type of item ordered.

Please review the timelines below for estimated processing and delivery.

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Order Processing

All orders are subject to order confirmation, quality inspection, and secure packaging before shipment.

Processing time begins after payment has been successfully received and the order is confirmed.

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Shipping Timelines by Item Type

Ready-to-Ship Jewelry

In-stock, non-custom jewelry typically ships within 2–7 business days after order confirmation.

Once shipped, delivery within the United States typically takes 2–4 business days depending on the shipping carrier and destination.

Most Orders ship toward the earlier part of the timeline, though processing may occasionally take the full stated window.

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Loose Diamonds

Loose diamonds are sourced directly from our supplier network and are shipped to us for inspection and secure packaging before being sent to the customer.

Loose diamonds typically arrive within 3–7 business days before shipment to the customer.

Once received and inspected, the order will ship within 1 business day.

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Completed Rings & Custom Jewelry

Completed engagement rings, ring builder orders, and custom or made-to-order jewelry require additional production time.

Estimated production timelines typically range from 2–6 weeks before shipment, depending on the design specifications and supplier availability.

Customers will receive shipment confirmation and tracking information once the item is completed and ready to ship.

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Shipping Method

All orders are shipped fully insured via a secure carrier and require signature upon delivery to ensure safe arrival.

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Shipping Address Responsibility

Please ensure all shipping details are accurate at checkout.

Once an order has shipped, we are not responsible for delays or delivery issues caused by incorrect address information provided by the customer.

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Lost or Damaged Shipments

If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery.

Please retain all packaging materials as documentation may be required for insurance purposes.

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Important Notes

• Shipping timelines vary depending on the type of item ordered
• Processing and production times are separate from delivery time
• Custom or made-to-order items cannot be expedited once production has begun
• We reserve the right to place orders on hold for verification or security purposes

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5C Diamond Group
Secure Checkout • GIA / IGI Certified • Fully Insured Shipping