Shipping 

We take great care to ensure every order is prepared, inspected, and packaged before shipment.

Shipping timelines vary depending on the type of item ordered. Please review the information below carefully.

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ORDER PROCESSING

All orders are subject to order confirmation, quality review, and secure packaging prior to shipment.

Processing times begin after payment is received and the order is confirmed, not at checkout.

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SHIPPING TIMELINES BY ITEM TYPE

READY-TO-SHIP JEWELRY

In-stock, non-custom jewelry typically ships within 2–5 business days after order confirmation.

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LOOSE DIAMONDS

Loose diamonds are shipped after confirmation, inspection, and secure packaging.

Estimated processing time for loose diamonds is 5–10 business days before shipment.

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CUSTOM & MADE-TO-ORDER JEWELRY

Custom and made-to-order items (including ring builder orders and set jewelry) require additional production time.

Estimated production timelines typically range from 2–6 weeks, depending on the design and specifications.

Customers will receive shipment confirmation once the item is complete and ready to ship.

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SHIPPING METHOD

All orders are shipped fully insured via a secure carrier that requires signature upon delivery, unless otherwise stated.

Shipping fees, insurance, and delivery timelines are shown at checkout when applicable.

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DELIVERY ESTIMATES

Delivery times shown at checkout are estimates only and do not include processing or production time.

We are not responsible for delays caused by carriers, weather conditions, customs, or other factors outside our control.

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SHIPPING ADDRESS & RESPONSIBILITY

Please ensure shipping details are accurate at checkout.

Once an order has shipped, we are not responsible for delays or delivery issues caused by incorrect address information provided by the customer.

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LOST OR DAMAGED SHIPMENTS

If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery.

Do not discard packaging, as documentation may be required for insurance purposes.

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IMPORTANT NOTES
    •    Shipping timelines vary by item type
    •    Processing and production times are separate from delivery times
    •    Custom and made-to-order items cannot be expedited
    •    We reserve the right to place orders on hold for verification or security purposes

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